Privacy Policy

1. Introduction

GlintMarket (“we”, “us”, “our”) is a home cleaning service marketplace based in New Zealand. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform (the “Service”).

We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for your personal information is:

GlintMarket
Glenfield, Auckland, New Zealand
Email: support@glint.market

3. Information We Collect

We collect the following categories of personal information:

3.1. Information You Provide Directly

• Account Information: email address, full name, phone number, role (client, cleaner, admin).
• Cleaner Profile: bio, hourly rate, years of experience, police check date, suburbs served.
• Booking Details: address, service notes, scheduling preferences.
• Reviews and Feedback: ratings, comments.
• Communications: messages sent through the platform.

3.2. Information Collected Automatically

• Usage Data: pages visited, features used, time spent on the Service.
• Device Information: browser type, operating system, device type, screen resolution.
• Log Data: IP address, access times, referring URLs.

3.3. Information from Third Parties

• Authentication Providers: if you sign in via a third-party service (e.g., Google), we receive your email and name.
• Analytics Providers: aggregated usage statistics from third-party analytics providers.

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: to match clients with cleaners, process bookings, and facilitate communication.
• Account Management: to create and manage your account, verify identity, and authenticate users.
• Payment Processing: to calculate and process payments (note: payments are handled externally; we do not store payment card details).
• Communication: to send booking confirmations, reminders, and service updates via email and SMS.
• Analytics and Improvement: to analyse usage patterns and improve the Service.
• Security: to protect against fraud, unauthorised access, and other illegal activities.
• Marketing: to send you promotional communications about our services, special offers, and cleaning tips (only with your explicit consent).
• Personalisation: to customise your experience and show relevant service recommendations based on your location and preferences.
• Legal Compliance: to comply with applicable laws and regulations.

4.1. Marketing Communications

We may send you marketing communications if you have opted in to receive them. These may include:

• Service updates and new feature announcements
• Special offers and promotions
• Cleaning tips and home maintenance advice
• Suburb-specific offers (e.g., “Ponsonby Summer Cleaning Special”)

You can opt out at any time by:

• Clicking “Unsubscribe” in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at support@glint.market

5. Legal Basis for Processing (GDPR)

Where GDPR applies, we process your data based on:

• Contract Performance: processing necessary to fulfil our contract with you (providing the Service).
• Legitimate Interests: processing for our legitimate business interests (improving the Service, security), where those interests are not overridden by your rights.
• Consent: where you have given explicit consent (e.g., marketing communications).

6. Data Sharing

We share your personal information with the following categories of recipients:

• Infrastructure and Hosting Providers: cloud services that host our platform, store data, and provide compute resources.
• Authentication and Database Providers: services that manage user accounts and securely store application data.
• Communication Providers: email and SMS services used to deliver booking confirmations, notifications, and service updates.
• Analytics Providers: third-party analytics services that help us understand usage patterns and improve the Service.
• Law Enforcement: when required by law, court order, or governmental request.

We do not sell your personal information to third parties.

7. International Transfers

Your data may be transferred to and processed in countries outside New Zealand. We ensure appropriate safeguards are in place, including standard contractual clauses and equivalent data protection measures provided by our service providers.

8. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

• Account Data: retained while your account is active and for a reasonable period after deletion.
• Booking Data: retained for 7 years for tax and legal compliance.
• Usage Data: retained for 2 years for analytics purposes.
• Cookie Data: as described in our Cookie Policy.

9. Your Rights

You have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to legal obligations.
• Portability: request a copy of your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdraw Consent: where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at support@glint.market.

10. Data Breach Notification

In the event of a data breach that is likely to cause serious harm, we will:

1. Notify the Privacy Commissioner as soon as practicable after becoming aware of the breach.
2. Notify affected individuals if the breach is likely to cause serious harm.
3. Document the breach including its nature, response actions, and outcomes.
4. Take remedial steps to prevent future breaches.

We maintain a data breach response plan and review it annually.

11. Cookie Policy

We use cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences through our cookie consent banner.

12. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@glint.market
Address: Glenfield, Auckland, New Zealand

For complaints, you may also contact the Office of the Privacy Commissioner:

Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909